Returns & Exchanges

At KEF, we are committed to ensuring you are completely satisfied with your high-fidelity audio experience. If you are not entirely happy with your purchase, you can return your products within 30 days of delivery for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to send back.

2

Pack Your Gear

Carefully place the items in their original packaging, including all cables, manuals, and accessories, to ensure the product is protected during transit.

3

Affix the Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your package, ensuring any old shipping labels are covered.

4

Receive Your Refund

Once our technicians inspect the returned equipment at our warehouse, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing